Refund policy

REFUND & RETURN POLICY
Last updated: September 22, 2026

30-DAY RETURNS & EXCHANGES

AVELUNE accepts return and exchange requests made within 30 days of delivery.

To qualify for a return or exchange, the item must be unused, unworn, unaltered and in its original condition. All original packaging, tags, cards and accessories supplied with the product must be included.

Please handle and inspect your bag carefully. Items showing visible wear, stains, odours, damage, deformation, excessive creasing or other signs of use after delivery cannot be accepted.

FINAL CLOSING SALE

Items purchased during the AVELUNE Final Closing Sale remain eligible for return or exchange within 30 days of delivery.

The reduced sale price does not change the return conditions described in this policy.

Because this is our Final Closing Sale with no planned restocks or second release, exchanges are subject to remaining style and colour availability and cannot be guaranteed.

HOW TO START A RETURN

Before sending anything back, please email:

support@avelunebags.com

Please include:

- Your order number
- The item or items you wish to return
- The reason for the return
- Photographs, if the item arrived damaged, defective or incorrect

We aim to respond within 24–48 hours, Monday through Friday, with return instructions and the correct return address.

Returns sent without prior authorisation, or sent to an address other than the one provided by our Customer Care team, may not be accepted.

RETURN SHIPPING

Return shipping costs are the customer’s responsibility, except when the item received is damaged, defective or incorrect, or where applicable law requires otherwise.

We strongly recommend using a tracked shipping service and keeping proof of postage.

AVELUNE cannot issue a refund for a return that does not reach the designated return address.

Original shipping charges, if any, are non-refundable unless required by applicable law.

EXCHANGES

Exchanges may be requested within 30 days of delivery and are subject to product and colour availability.

As AVELUNE is currently presenting its final collection, restocks are not planned.

If your preferred replacement is unavailable, you may choose an available alternative or receive a refund to your original payment method, subject to the conditions of this policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item is damaged, defective or different from what you ordered, contact:

support@avelunebags.com

within 30 days of delivery.

Please include clear photographs of the item, packaging and shipping label.

Once the issue has been confirmed, AVELUNE will arrange an appropriate replacement or refund at no additional return-shipping cost to you.

REFUNDS

Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days, subject to applicable consumer law.

Your bank, card issuer or payment provider may require additional time to process and display the funds.

If more than 15 business days have passed since your refund was approved, please contact:

support@avelunebags.com

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

support@avelunebags.com

Orders may be cancelled for a full refund if the request is received before the order has been processed or dispatched.

Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible and the standard return process will apply.

EU RIGHT OF WITHDRAWAL

Customers in the European Union generally have the legal right to withdraw from an online purchase within 14 days of delivery without providing a reason.

After notifying us of the withdrawal, the customer must return the goods in accordance with applicable law.

This right also applies to sale items unless a specific statutory exception applies.

Nothing in this policy limits any mandatory consumer rights, including rights relating to faulty, defective or non-conforming goods.

NON-RETURNABLE ITEMS

We cannot accept:

- Items showing signs of wear or use
- Items with stains, odours or visible damage
- Bags that have been permanently misshaped or damaged after delivery
- Items damaged through misuse, neglect or improper care
- Items that have been altered or repaired without authorisation
- Items returned without their original packaging, tags or included accessories
- Returns requested outside the applicable return period, except where required by law

FINAL COLLECTION AVAILABILITY

AVELUNE is currently presenting its final collection.

No restocks or second releases are planned.

Because quantities are limited, we cannot guarantee that the same style or colour will remain available while an exchange is being processed.

This does not affect your rights to an eligible return or refund under this policy or applicable consumer law.

CUSTOMER CARE CONTINUES

Although AVELUNE is presenting its Final Closing Sale, our commitment to existing customers remains.

Orders placed during our Final Closing Sale continue to be supported by our published shipping, returns, refund and customer care policies.

CONTACT

AVELUNE Customer Care

support@avelunebags.com